Add the items you want to your cart, go to checkout, enter your delivery details and choose a payment method. Once your payment has been processed and we have accepted your order, you'll receive an order confirmation by email.

Placing an order is an offer to buy. Your order is accepted only once we send you that confirmation — see our Terms of Service.

Please check your spam or promotions folder first, as confirmation emails sometimes land there. If it still hasn't arrived, email support@sandandsee.com with the name and address you used, and we'll confirm whether your order came through.

Yes. Our order cut-off is 6:00 PM AEST (Australian Eastern Standard Time). Orders placed after that go into processing on the next business day.

Yes — as long as your order hasn't been dispatched yet. Email support@sandandsee.com straight away and we'll amend or cancel it and refund you in full.

Once an order has left our warehouse we can no longer change it, but you can still return it under our Returns & Refunds Policy — you have 30 days from receiving it.

Email us as soon as you notice. If your order hasn't been dispatched yet, we'll correct the address free of charge.

If the parcel has already gone out and is returned to us because the address was wrong or incomplete, we'll contact you to arrange a new delivery — a re-delivery may incur an additional shipping charge. This is covered in our Shipping Policy.

We may decline or cancel an order if the item is out of stock, if there was a pricing or description error, if we can't verify your payment or delivery details, or if we suspect fraudulent activity.

If this happens we will always email or call you to explain, and any payment you've made is refunded in full. See our Terms of Service.

Our products are sold for personal and household use only. By ordering you agree not to purchase for commercial resale or for export, as set out in our Terms of Service.

Shipping is free on every order, with no minimum spend. There are no handling fees, surcharges or hidden costs — the total you see at checkout is the total you pay.

Read the full Shipping Policy.

These are estimates counted in business days from the day you order. Deliveries to regional and remote areas may take a few days longer, and carrier delays, public holidays or extreme weather can affect the estimate.

Full details are in our Shipping Policy.

All orders are dispatched from our warehouse in Welshpool, Western Australia and delivered by Australia Post.

We deliver to all Australian states and territories: NSW, VIC, QLD, WA, SA, TAS, ACT and NT — including regional and remote areas, which may take a few extra days.

We do not currently ship outside Australia.

No. We're unable to deliver to:

• PO Boxes
• Parcel Lockers and Parcel Collect addresses
• Military addresses (APO / FPO / DPO)
• Addresses outside Australia

Please enter a full residential or business street address at checkout. The complete list of restrictions is in our Shipping Policy.

Yes. As soon as your order leaves our warehouse we email you a tracking number and a link to follow your parcel.

Please allow up to 48 hours after dispatch for the first scan to appear in the Australia Post system.

Tracking can pause for a day or two while a parcel moves between facilities, which is normal. If your tracking hasn't updated for more than 5 business days, email support@sandandsee.com with your order number and we'll chase it with Australia Post.

No. Because we dispatch from inside Australia, there are no import duties, customs charges or extra taxes when your order arrives. The price you see at checkout is the price you pay.

Contact us as soon as possible with your order number. We'll open an investigation with Australia Post and resolve it with a free replacement or a full refund.

You never pay for a parcel that is lost in transit — see our Shipping Policy.

Email support@sandandsee.com with your order number and clear photos of both the item and the packaging. We'll sort it out at no cost to you — a free replacement or a full refund.

Please report damage within 7 days of delivery so we can act on it with the carrier. Your options are set out in our Returns & Refunds Policy.

If a parcel comes back to us because the address was incomplete or incorrect, because delivery was refused, or because it wasn't collected from the Australia Post outlet in time, we'll contact you to arrange a new delivery. A re-delivery may incur an additional shipping charge.

See our Shipping Policy for the full terms.

You have 30 days from the day you receive your order to request a return. Requests made after 30 days can't be accepted, unless the item is faulty.

Read the full Returns & Refunds Policy.

We only accept items back in new condition. That means the item is either:

• unopened and in its original packaging, or
• never used, with all original tags and accessories still attached

Items that have been worn, washed, used, damaged after delivery, or returned without their original packaging can't be accepted. The full conditions are in our Returns & Refunds Policy.

• Email support@sandandsee.com within 30 days of receiving your order.
• Include your order number, the item(s) you want to return and the reason.
• We reply within 24 hours with written approval and the return instructions.
• Post the item back to us.

No — please always request a return first. Parcels sent to us without an approved return request cannot be processed or refunded. See our Returns & Refunds Policy.

Returns go by post to our Australian warehouse, once your return has been approved:

Important: write “Sand & See” clearly on the parcel and the shipping label. Our warehouse handles goods for more than one business, so a parcel without this note may not reach us.

For change-of-mind returns we recommend a tracked service, as we can't refund a parcel that doesn't reach us. For faulty or incorrect items, don't pay anything — contact us first and we'll cover the cost, or reimburse your postage once you send us the receipt.

This is set out in full in our Returns & Refunds Policy.

No. We never charge a fee for accepting a return.

Once your return reaches our warehouse we check it and email you to confirm whether it's approved. Approved refunds are processed within 14 days of us receiving your return.

Your bank or card provider may take a few extra business days to show the money in your account. If more than 14 days have passed since we confirmed your refund and you still haven't received it, email us and we'll chase it up.

See our Returns & Refunds Policy.

No. Refunds are always paid back to the original payment method used for the order.

For approved returns we refund the full price of the item. Original shipping costs are refunded when the return is due to a fault, damage or our error. See our Returns & Refunds Policy.

Yes, we accept exchanges. Let us know when you request your return which size, colour or product you'd like instead.

The fastest route is to return the original and place a new order straight away, so your replacement is already on its way. If you'd rather wait, we'll send the replacement once your return arrives and passes our check.

For change-of-mind exchanges you pay to post the item back and we pay to send the replacement out. For faulty or incorrect items, the whole exchange is free. See our Returns & Refunds Policy.

For hygiene, safety and legal reasons we can't accept returns of:

• items that have been used, worn or washed
• items returned without their original packaging or tags
• perishable goods
• personal care and beauty items where the seal has been broken
• personalised or custom-made items
• gift cards
• hazardous materials, flammable liquids or gases

This doesn't limit your rights if an item is faulty — see our Returns & Refunds Policy.

Yes. Sale items follow exactly the same 30-day terms as everything else — the only items we can't take back are those listed in the question above. See our Returns & Refunds Policy.

Email us within 7 days of delivery with your order number and photos, and we'll put it right at no cost to you — a free replacement, a free repair, or a full refund, depending on the fault and what you prefer.

Beyond that, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

See our Returns & Refunds Policy.

• Visa
• Mastercard
• American Express
• Maestro
• Apple Pay
• Google Pay
• Shop Pay

All available methods are shown at checkout before you confirm your order. Read the full Payment Policy.

All prices are shown in Australian dollars (AUD) and include GST where it applies. See our Payment Policy.

No. We don't charge payment surcharges, processing fees or handling fees, and shipping is free — so the total at checkout is the full amount you pay.

If your card is held in another currency, your own bank may apply a conversion rate or international transaction fee. That charge comes from them, not from us. See our Payment Policy.

Your payment is authorised and taken when you place your order. Once it's confirmed and we've accepted your order, you'll get your order confirmation by email.

Yes. Every page, including the whole checkout, is protected by SSL/TLS encryption, which scrambles your information so it can't be read in transit. You can check this yourself: look for the padlock icon in your browser and a web address starting with https://.

Payments are processed by providers certified compliant with the Payment Card Industry Data Security Standard (PCI DSS), the global security standard for handling card data. More detail is in our Payment Policy.

No — we never have access to your full card number. Card details go directly to our PCI DSS compliant payment provider and never pass through our systems.

After an order, all we can see is your billing and delivery information, your order details, and the card type plus the last 4 digits. Your full number, expiry date and CVV are never visible to us.

See our Payment Policy and Privacy Policy.

No money is taken and your order isn't processed. It's usually a typing error, insufficient funds, an expired card, or a security check by your bank.

Check your details and try again, or use a different method. If it keeps happening, contact your bank first — they can tell you why the payment was refused. We aren't told the reason.

That's a pending authorisation, not a charge. Your bank releases it automatically, usually within a few business days.

Sand & See is owned and operated by ABI Galaxy, a company based in The Netherlands, KvK (Chamber of Commerce) number 88473198. We ship every Australian order from our warehouse in Welshpool, Western Australia.

See our Terms of Service for our full company details.

Our customer service hours are Monday to Friday 09:00–17:00 AEST and weekends 11:00–16:00 AEST. We aim to respond to every enquiry within 24 hours.

• Shipping Policy
• Returns & Refunds Policy
• Terms of Service
• Privacy Policy
• Payment Policy
• Disclaimer