At Sand & See we ship to customers right across Australia. All orders are sent from our warehouse in Welshpool, Western Australia with Australia Post. Below you'll find everything you need to know about how and when your order arrives.
1. Where we ship
We ship to all Australian states and territories: NSW, VIC, QLD, WA, SA, TAS, ACT and NT.
Because we dispatch from within Australia, there are no import duties, customs charges or taxes to pay when your order arrives. The price you see at checkout is the price you pay.
We do not currently ship outside Australia.
2. Shipping rates
Shipping is free on every order, with no minimum spend. There are no handling fees, surcharges or hidden costs at checkout.
3. Processing time
Orders are processed within 2–3 business days (Monday to Friday), excluding weekends and public holidays.
Order cut-off time: 6:00 PM AEST (Australian Eastern Standard Time)
Orders placed after 6:00 PM AEST are processed on the next business day.
During sale periods and peak seasons processing can take slightly longer. If your order is delayed, we will email you.
4. Delivery times
Here is what to expect once you place your order:
| Stage | Time frame |
|---|---|
| Processing time | 2–3 business days (Monday to Friday) |
| Transit time | 4–9 business days (Monday to Friday) |
| Total delivery time | 6–12 business days |
Delivery times are estimates and are counted in business days from the day your order is placed. Deliveries to regional and remote areas of Australia may take a few days longer than the estimate above.
Estimates can be affected by carrier delays, public holidays, extreme weather or events outside our control.
5. Tracking your order
As soon as your order leaves our warehouse we email you a tracking number and a link to follow your parcel.
Please allow up to 48 hours after dispatch for the first scan to appear in the Australia Post system. If your tracking has not updated for more than 5 business days, get in touch and we will look into it for you.
6. Delivery addresses we cannot ship to
We are unable to deliver to:
- PO Boxes
- Parcel Lockers and Parcel Collect addresses
- Military addresses (APO / FPO / DPO)
- Addresses outside Australia
Please enter a full residential or business street address at checkout so Australia Post can deliver your parcel.
Some items may also be subject to carrier restrictions or Australian regulations that limit where they can be sent. If this affects your order, we will contact you.
7. Incorrect addresses and failed deliveries
Please double-check your delivery address before completing your order. If you spot a mistake, contact us as soon as possible — if your order has not been dispatched yet, we can correct it free of charge.
If a parcel is returned to us because the address was incomplete or incorrect, because delivery was refused, or because it was not collected from the Australia Post outlet in time, we will contact you to arrange a new delivery. A re-delivery may incur an additional shipping charge.
8. Lost or damaged parcels
If your parcel arrives damaged, or your tracking shows it as delivered but you have not received it, contact us as soon as possible. Please include your order number and, for damaged items, clear photos of the item and the packaging.
We will open an investigation with Australia Post and sort it out for you with a free replacement or a full refund. You never pay for a parcel that is lost or damaged in transit.
9. Changes and cancellations
If you need to change or cancel your order, contact us straight away. As long as your order has not been dispatched, we can amend or cancel it and refund you in full.
10. Returns
Changed your mind or received a faulty item? See our Returns & Refunds page for the full process. You have 30 days from receiving your order to request a return.
11. Updates to this policy
We may update this shipping policy from time to time to reflect changes in our service or carrier conditions. The most recent version is always shown on this page.
Last updated: 23 August 2026
Contact information
Customer Service Hours:
Monday to Friday: 09:00 – 17:00 AEST
Weekends: 11:00 – 16:00 AEST
We aim to respond to your inquiries within 24 hours.
Email: support@sandandsee.com
Phone number: +61 3 4152 7888
Contact Form: Open Contact Form
Sand & See is owned and operated by ABI Galaxy, a company based in The Netherlands.
Store name: Sand & See
Company name: ABI Galaxy
KvK (Netherlands Chamber of Commerce) number: 88473198
Address: Keurenplein 41, Amsterdam, North-Holland, 1069 CD, The Netherlands
Warehouse address: 33 McDowell St, Welshpool WA 6106, Australia